Passenger assistance

Passengers with reduced mobility

Saphir : for a smooth and comfortable trip !

Is your mobility reduced as a result of a disability (whether motor-based, visual, hearing or mental), your age or an illness ? With Saphir, Air France offers you a wide range of services tailored to your needs.
These services are available across the whole Air France network when you travel on flights operated by Air France.
Simple reservation procedures, ground assistance and escort at airports, baggage carrying service, special onboard support and equipment, priority baggage delivery...
From the moment you set off to the moment you arrive, Air France makes your journey smoother !

Making your reservation
How do you reserve Saphir services ? Do you have to be accompanied on your trip ? Can your assistance animal travel with you ? Do you need medical clearance ? How do you get access to therapeutic oxygen ?
Find all the information you need to prepare for and book your trip.

At the airport
Transportation from your home to the airport (available in mainland France, only), ground assistance at the airport, wheelchair and baggage assistance...
Discover our wide range of airport services.

Your comfort onboard
With retractable armrests, easy-access restroom facilities and cabin crew trained in disability support...
Air France does its utmost to make your trip comfortable.

The Saphir card
Almost all Saphir services are provided free of charge, whether or not you hold a Saphir card. As a card holder you will nonetheless be entitled to certain other benefits.
Find out how to obtain a card.